Cambridge Volkswagen

Keith Sivier - Head of Sales

Your guide to a smooth vehicle handover...

Firstly, we want to thank you for purchasing your vehicle through the Vindis Group and hope that you have had an enjoyable experience so far. It should now be getting close to your handover and we hope that you are as excited about collecting your vehicle, as we are to hand it over to you! 

As you know, there are several things that have to be covered prior to taking delivery and we wanted to share these with you to ensure your handover runs as smoothly as possible. 

Vehicle Insurance
We appreciate that you may have been surfing the internet trying to find the best insurance quote for your vehicle and acknowledge that this can sometimes take some time. In an attempt to take the stress away from rushing this, we can offer you a complimentary 5 Day Free Insurance through Volkswagen, allowing you plenty of time to find the right insurance for you. 

To take up this offer, all you have to do is contact Volkswagen 5 Day Free Insurance on 0345 300 6119 - quoting "Cambridge Volkswagen, dealer 188". They usually provide you with an insurance quote at the same time as confirming the free insurance, but don't worry, this does not mean you have to use them for your insurance, the decision is yours.

Vehicle Taxing
If you have just purchased a brand new vehicle then we will of course ensure this vehicle is taxed prior to you taking delivery. If you have purchased an Approved Used vehicle then you have the responsibility of ensuring the vehicle is taxed prior to it being driven on a public highway. This process can be easily completed online and can be done in advance or we are happy to help you complete this during your handover. 

Part exchanging a vehicle?
If you have chosen to part with your existing vehicle through us then we request you bring all the necessary documents relating to that vehicle i.e. V5 Logbook, MOT Certificate (if applicable), the handbook, service history and all of the vehicle's keys. 

It is also important to advise that whilst we will have given you a price for your vehicle, this may be subject to change depending on the condition/mileage when it is handed over to us. However in absolute transparency with you, we will carry out another full appraisal of the vehicle on the day of handover and will keep you fully aware of if there are any changes in the vehicle valuation, as well as the reasons why. 

Funding your New/Approved Used vehicle
To ensure the handover process runs efficiently, we require that all vehicle funds are cleared prior to collection and we have several options in place for you to ensure this:

• Volkswagen Finance provide bespoke finance solutions which can be arranged through Cambridge Volkswagen. You should have received full details of this prior to purchasing the vehicle, however, we can of course run through these again should you wish. 
• Debit or credit card balance payments are accepted using Chip & Pin, however you (the customer) must be present during this transaction. Just to cover you (and us) we also require for proof of ID (a driving licence/passport to match the payment card). We unfortunately do not accept payments over the telephone. If payment is made using a credit or debit card, no fee is charged however there is a £2,500 limit per transaction.
• Bank transfers need to be carried out 2 days prior to collection to ensure the funds show as cleared in our bank account. When transferring money, please make sure you use your surname as a payment reference. Our bank details can be found in the signature box on your order form.

We hope all of this information helps, but if you think of any questions that we haven't covered, then please give us a call. 

Once again, thank you for your custom and we look forward to welcoming you back in the showroom on handover!