Vehicle servicing is carried out at Cambridge Service Centre
Cambridge Research Park,
Milton Road is home to Cambridge Volkswagen, located just on the outskirts of the historic city of Cambridge. Our newly renovated showroom, showcases a range of New Volkswagen and Approved Used Volkswagen vehicles, our team of expertly trained staff are on hand to assist you in everything you need. Housing the latest in technology and equipment, our Volkswagen trained Technicians know what’s best for your vehicle and how to make it feel like new every time it’s driven out of our brand-new service facility, Vindis Cambridge Service Centre at Cambridge Research Park, near Waterbeach. For more details about the sales and service facilities we offer at Cambridge Volkswagen, please scroll down. All of the team at Cambridge Volkswagen look forward to welcoming you into our retailer in the near future.
The forecourt greets you as you walk towards the showroom, where you can view a range of used vehicles all part of the Das WeltAuto program. Inside the showroom you are greeted by our Showroom Host. The sales team at Cambridge Volkswagen will be more than happy to help you find your next Volkswagen whether it be new or used. The showroom displays are always changing but tends to hold ten to twelve vehicles which are all available for you to explore.
All aspects of our aftersales facilities are now located at our brand new service centre, which is located at the Cambridge Research Park in Waterbeach. When you need your Volkswagen servicing, the aftersales team at the new Vindis Service Centre are there to help. There is a four wheel alignment facility, calibration for Adaptive Cruise Control and a vast parts department. Our team of technicians are also trained to the highest standard and have access to the latest diagnostic equipment.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
We are delighted that in line with Government guidance, that all Vindis Group businesses are open as of June 1st for both sales and service.
Although we are delighted to be able to welcome people to our retailers, we also want to do this responsibly and safely to protect both customers and employees including introducing social distancing and sanitisation measures throughout our showrooms. More details of this can be seen by watching this video: https://www.youtube.com/watch?v=ztZpt_34HAg&feature=youtu.be
We ask all customers to not visit one of our businesses without booking an appointment first, and we are contactable via telephone, email, video call and live chat.
Current Opening Times:
Monday – Saturday: 10:00 – 18:00
Closed on Sunday
Monday – Friday: 08:00 – 18:00
Closed on both Saturday and Sunday
We look forward to hearing from you soon.
Firstly, we want to thank you for purchasing your vehicle through the Vindis Group and hope that you have had an enjoyable experience so far. It should now be getting close to your handover and we hope that you are as excited about collecting your vehicle, as we are to hand it over to you!
As you know, there are several things that have to be covered prior to taking delivery and we wanted to share these with you to ensure your handover runs as smoothly as possible.
We appreciate that you may have been surfing the internet trying to find the best insurance quote for your vehicle and acknowledge that this can sometimes take some time. In an attempt to take the stress away from rushing this, we can offer you a complimentary 5 Day Free Insurance through Volkswagen, allowing you plenty of time to find the right insurance for you.
To take up this offer, all you have to do is contact Volkswagen 5 Day Free Insurance on 0345 300 6119 - quoting "Cambridge Volkswagen, dealer 188". They usually provide you with an insurance quote at the same time as confirming the free insurance, but don't worry, this does not mean you have to use them for your insurance, the decision is yours.
If you have just purchased a brand new vehicle then we will of course ensure this vehicle is taxed prior to you taking delivery. If you have purchased an Approved Used vehicle then you have the responsibility of ensuring the vehicle is taxed prior to it being driven on a public highway. This process can be easily completed online and can be done in advance or we are happy to help you complete this during your handover.
Part exchanging a vehicle?
If you have chosen to part with your existing vehicle through us then we request you bring all the necessary documents relating to that vehicle i.e. V5 Logbook, MOT Certificate (if applicable), the handbook, service history and all of the vehicle's keys.
It is also important to advise that whilst we will have given you a price for your vehicle, this may be subject to change depending on the condition/mileage when it is handed over to us. However in absolute transparency with you, we will carry out another full appraisal of the vehicle on the day of handover and will keep you fully aware of if there are any changes in the vehicle valuation, as well as the reasons why.
Funding your New/Approved Used vehicle
To ensure the handover process runs efficiently, we require that all vehicle funds are cleared prior to collection and we have several options in place for you to ensure this:
If you choose to pay using cash, due to money laundering legislation, we only take a maximum of £500 in any one transaction so if your new vehicle costs more than this, the balance would need to be transferred via one of the other methods above.
We hope all of this information helps, but if you think of any questions that we haven't covered, then please give us a call.
Once again, thank you for your custom and we look forward to welcoming you back in the showroom on handover!