During the Government lockdown from Thursday 5th November our sales department will operate with the following opening hours:
Monday - Friday: 10:00 - 18:00
Saturday: 9:00 - 17:00
Cookes of Fakenham is a Volkswagen Authorised Repairer nestled in the heart of its community, priding itself in maintaining long lasting customer relationships whether you are looking for an Approved Used Volkswagen or servicing on your vehicle.
Located just off of the A148, Fakenham serves the surrounding areas of Swaffham and Dereham well. Here at Cookes of Fakenham, we believe that visiting a Volkswagen retailer should be a unique and enjoyable experience, that’s why our staff are trained and developed by the Volkswagen Group academy to ensure that every customer has the most welcoming experience possible. To see all of our sales and service facilities available at Cookes of Fakenham, please scroll down.
In the Cookes of Fakenham showroom you will find our friendly team who will be able to talk you through the entire Volkswagen range and help you search for your next car.
The team of Service Advisors can be found on your right as you walk into the showroom at Fakenham Volkswagen. They are on hand to make sure you are happy with the work that our expert Technicians will be carrying out on your Volkswagen.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
Firstly, we want to thank you for purchasing your vehicle through the Vindis Group and hope that you have had an enjoyable experience so far. It should now be getting close to your handover and we hope that you are as excited about collecting your vehicle, as we are to hand it over to you!
As you know, there are several things that have to be covered prior to taking delivery and we wanted to share these with you to ensure your handover runs as smoothly as possible.
We appreciate that you may have been surfing the internet trying to find the best insurance quote for your vehicle and acknowledge that this can sometimes take some time. In an attempt to take the stress away from rushing this, we can offer you a complimentary 5 Day Free Insurance through Volkswagen, allowing you plenty of time to find the right insurance for you.
To take up this offer, all you have to do is contact Volkswagen 5 Day Free Insurance on 0345 300 6119 - quoting "Cookes of Fakenham, dealer 612". They usually provide you with an insurance quote at the same time as confirming the free insurance, but don't worry, this does not mean you have to use them for your insurance, the decision is yours.
If you have just purchased a brand new vehicle then we will of course ensure this vehicle is taxed prior to you taking delivery. If you have purchased an Approved Used vehicle then you have the responsibility of ensuring the vehicle is taxed prior to it being driven on a public highway. This process can be easily completed online and can be done in advance or we are happy to help you complete this during your handover.
Part exchanging a vehicle?
If you have chosen to part with your existing vehicle through us then we request you bring all the necessary documents relating to that vehicle i.e. V5 Logbook, MOT Certificate (if applicable), the handbook, service history and all of the vehicle's keys.
It is also important to advise that whilst we will have given you a price for your vehicle, this may be subject to change depending on the condition/mileage when it is handed over to us. However in absolute transparency with you, we will carry out another full appraisal of the vehicle on the day of handover and will keep you fully aware of if there are any changes in the vehicle valuation, as well as the reasons why.
Funding your New/Approved Used vehicle
To ensure the handover process runs efficiently, we require that all vehicle funds are cleared prior to collection and we have several options in place for you to ensure this:
If you choose to pay using cash, due to money laundering legislation, we only take a maximum of £500 in any one transaction so if your new vehicle costs more than this, the balance would need to be transferred via one of the other methods above.
We hope all of this information helps, but if you think of any questions that we haven't covered, then please give us a call.
Once again, thank you for your custom and we look forward to welcoming you back in the showroom on handover!