Due to the Coronavirus (COVID-19) Vindis Cambridge Service Centre is currently closed. Please call us, email or use our website Live Chat facility to contact remote teams during our current working hours of 08:30-17:30 Monday to Friday.
We are currently only taking bookings for MOT bookings up to a maximum one week in advance, if you have an MOT due before April 1st, for Key Workers, or if your vehicle has suffered a breakdown and you require urgent assistance.
Vindis Cambridge Service Centre is our new, state-of-the-art service facility located just outside of central Cambridge in the idyllic settings of Cambridge Research Park at Waterbeach. This new facility is now home to all service, maintenance and MOT requirements that would have previously been carried out at Cambridge Volkswagen, Sawston Volkswagen and ŠKODA Cambridge.
On arrival at the Vindis Cambridge Service Centre, you will be greeted by your assigned Service Host who will explain what work our technicians are due to carry out on your vehicle. We'll then agree a time that your vehicle will be ready to collect, and you can be rest assured that it is in the best hands. If anything changes throughout the day, our technicians will send you a short video explaining what other work may need to be carried out on your vehicle, the costs, and gain your approval before they start doing the work.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
For this reason, and in response to the Coronavirus (COVID-19) pandemic, as of 6.00pm 23/03/2020 we made the decision to temporarily close all Vindis showrooms to members of the public. Whist we know this may cause some disappointment, our priority is to protect the well-being of our employees and customers in line with the latest Government guidance. For customers due to take delivery of your new vehicle we will be in contact and will aim to complete your transaction in a safe and compliant manner.
For those customers that are booked in for Aftersales care, all bookings other than those for Key Workers (as identified by the Government’s latest listings), urgent MOT’s and breakdowns are in the process of being cancelled; and each existing booking will have been confirmed with our team in advance of your visit to site. For other routine service and maintenance items, we will be in touch to re-arrange your booking for as soon as we re-open.
In order to facilitate the above, we have opened selected workshops to conduct this work, and all other dealerships are completely closed:
Huntingdon Volkswagen remains open and will conduct service work for Peterborough Audi, Huntingdon Audi and Huntingdon Van Centre Vindis Cambridge Service Centre remains open and will also conduct service work for Cambridge Volkswagen, SKODA Cambridge, SKODA Bury St. Edmunds, Fakenham Volkswagen and Cambridge Audi Bedford Audi remains open and will also conduct work for Bedford Volkswagen and Milton Keynes SEAT Northampton Van Centre remains open and will conduct work also for Northampton Audi and Milton Keynes SEAT
In order to protect both you and our staff, upon arrival, please follow the instructions on the door in order to gain access. Additionally, it is vital that we ask that you do not attend any of our sites without having had a clear and specific communication that you qualify under one of the above guidelines, and we thank you in advance for complying with this difficult and possibly disruptive decision. Please also note that we have amended our service opening hours during this period to 08:30 – 17:30 Monday to Friday and closed during weekends.
Finally, although our showrooms are closed, should you wish to contact us we would be delighted to help you remotely in anyway possible; the best methods in which to contact us is either via email or through the live chat function found on our main Vindis Group website.
Please stay safe through this unprecedented period and we know that by working together, we will come through this stronger.
Nathan joined Vindis Group in early 2019 and has an enthusiastic approach to business improvement. Nathan explains that in business his best asset are his people, and it is these people, the teamwork and people development that deliver exceptional customer service. The Vindis Service Centre in Waterbeach is a fantastic conceptual site and it his intention to make every customers visit truly experiential.