FAQ
If you’ve got questions, we’ve got the answers. Please select from the options below as to whether your enquiry is sales or service based. We’re confident that with the knowledge of our service team, combined with our advanced technology, we’ll be able to answer any query that you may have. If this isn’t the case, we know someone who will be able to help! If you would prefer to speak to one of our brand accredited service team, please send your query to us.
What do I do if the tyre pressure light comes on?
The warning light will illuminate when the pressure in the tyre varies from the pre-set value. As it is an amber light, you should check your tyres at the soonest opportunity. A change in temperature can cause the air pressure to increase and trigger the warning light. A manual adjustment of pressure, for example changing to a ‘fully loaded’ setting can also cause the light to come on. If you change your tyre pressure, you should refer to the owner’s manual and re-set the tyre pressure system.
How do I reset the tyre pressure monitoring system?
Please refer to the operating manual – as a general guide, you should check the tyres ensuring there is no damage or foreign objects puncturing the carcass. Using an airline, reset the tyre pressure to the desired setting. Once the pressures are set and you are satisfied there are no punctures, you can press the reset button. Refer to the owner’s manual for the location, but it is usually located in the glove box or accessed through the media unit.
What type of oil does my car use?
The Vindis Group work closely with Shell to develop engine oil to maximise the performance of your car whilst also reducing fuel consumption. We recommend using Shell Helix Ultra Professional 0W-30 when you top up your vehicle. To find out the exact grade specification your vehicle needs, you should refer to the manual or contact your local Vindis Group dealership here.
Do you offer a collection and delivery service?
We offer a collection and delivery service as a form of alternative transport when we are servicing your vehicle. Loan car and lifts to the local area are also available.
Why do I not have a service book in my car?
Some of the brands within the Vindis Group have a digital service schedule which is stored in a secure online database. Digital servicing allows the brand to record and protect the service history of your vehicle as well as adding reassurance when it comes to buying or selling your vehicle by providing a full service history of the vehicle that is accessible from any brand dealership. You will still be issued with a printed service report for your reference when your vehicle has service or maintenance work carried out.
What is AdBlue and how do I top it up?
AdBlue is an additive that is injected into a specially modified part of the vehicle’s exhaust. A chemical reaction is caused which removes the polluting oxides of nitrogen (NOx), converting them into harmless oxygen and nitrogen in a process known as Selective Catalytic Reduction (SCR). Only diesel engines require AdBlue. Please see the video here for assistance on how to top up your AdBlue, or alternatively contact your local Vindis dealership here
What should my tyre pressures be?
The recommended pressure in your tyre will differ depending on the load weight of the vehicle; these PSI/BAR pressure measurements can normally be found on the side of the driver’s door or in the owner’s manual. Should you not be able to find them in either of the above places, please contact your local Vindis dealership and a member of our service team will be able to assist you.
How long does a service take?
Service timings differ depending on what service your vehicle is due. The time we require your vehicle can range anywhere between 1.5 hours, 3 hours, or all day, depending on the work that needs to be carried out. Please contact a member of our service team for more specific timings on the work that you require.
When is my service due and what are the different types?
Service intervals vary depending on your vehicle and the style in which you drive it. Generically, there are two service schedules; fixed and variable servicing. Fixed servicing requires your vehicle to be serviced every 10,000 miles or 12 months, whichever occurs first. A vehicle set to variable servicing is equipped with oil quality sensors that measure oil quality and alert you when the vehicle requires to be serviced. This can be a maximum of 19,000 miles or two years.
How do I check my oil?
The oil reservoir is located under the bonnet of your vehicle. You can check the level of your oil using the dipstick and a lint-free cloth. Please click here for a demonstration on how to check your oil level.
How do I change my wheel?
When it comes to changing a wheel, there are a few safety precautions you must take before attempting to change it. Please see the video below for a full demonstration of how to do so. Alternatively, if you do not feel comfortable changing your own wheel, please contact your roadside assistance provider as soon as possible.
How do I connect my phone to my car?
From the infotainment system select phone, this will then display a message stating either to search for the car, or allow you to search for the phone from the car.
On your phone go into settings, switch on Bluetooth and go into the Bluetooth settings (if applicable select make phone discoverable, however some phones go to this state by default when in the Bluetooth settings).
On the infotainment system select search and then results, one of the devices listed should be your phone, select this.
You will be asked to confirm a code appears on the phone screen and the radio.
If you have an iPhone the pairing is now complete, your phone will automatically connect each time you get in the car, the phonebook will sync up automatically and you will be able to make and receive calls.
If you have an Android or Windows phone you will have to confirm on the phone that the car can access the phonebook and your SMS messages (this varies from device to device). I recommend also ticking the “do not ask again” when this question is asked.
How do I use/update the Sat Nav system?
To update a Sat Nav system, go to http://updateportal.skoda-auto.com/ and then enter the cars chassis number. This will bring up the latest map information for the car, which can be downloaded, and unzipped onto an SD card. The website will advise on the size of the download so you can make sure you have the right sized card available.
Once the download files are on the SD card you simply put the SD card in the slot provided, select settings from the navigation menu, and run the update. It is recommended you leave the engine on during updates as they can take some time.
Please see the link listed in the text above to view a demonstration video on how to do this.
How does the climate control work?
Climate control operates like your home central heating, in that it adjusts the temperature coming out of the vents depending on the temperature of the car.
All you have to do is select the temperature (for cars with dual/trizone climate control these can either be independent for each zone, or for the car as a whole) and press auto; the car works out the rest.
If you prefer you can always take manual control, adjusting the fan speed and the distribution of the air using the controls.
There will also always be a button to put the blower on max for demisting the front screen.
Why have I not got a spare wheel?
Our cars are not supplied with spare wheels but instead a tyre repair kit, this saves on weight in the car and allows for additional storage. If the customer prefers to have a spare wheel one can be fitted before build on a new car or from our parts department on any vehicle already built.
Should the tyre repair kit be unsuitable, the roadside assistance that is provided with our vehicles for 3 years will recover you.
How can I pay for my car?
When a customer comes into the showroom, we will discuss which method of payment is best for them. Most of our customers choose to pay for their cars through a monthly direct debit on one of our finance agreements.
For customers looking to pay for the vehicle outright, we can take card payments on site (a fee for credit cards applies) or can provide our bank details to allow a customer to transfer the balance. Cheques can also be taken; however, they can take time to clear into our account. We cannot take large amounts of cash.
Can I change the date of my finance direct debit?
Following your first monthly payment you can contact VWFS directly and they will allow you to move the date two weeks forward or backwards from the current date.
How does the car work with an SD card?
MP3 and unprotected WMA files stored on an SD card can be played through the car stereo. Once inserted into the SD card slot, select media on the infotainment system, and then SD card slot to access all of your music.
How do I change the clock?
From the infotainment system simply select car, and then settings, scroll to the bottom of the list and select time and date, adjust as necessary.
How does the adaptive cruise control work?
Adaptive cruise control uses a radar unit mounted at the front of the car to maintain a safe distance to the car in front. Should the speed the cruise control is set to be in excess of the speed for the car in front, the car will gently apply the brakes to slow you down.
The speed is set by first of all pulling the cruise control switch towards you, and then moving it up and down to increase or decrease the speed shown on the trip computer by 5mph intervals. Once you’re ready to set the speed simply pull the switch towards you and the car will accelerate to the speed set. From here, you can pull the switch towards you again to increase by a further 1mph per time.
The cruise control can be cancelled by pressing the brake, or pushing the switch forward to the cancel position; the speed will still show on the trip computer and if the switch is pulled the car will accelerate back to the set speed.
On top of the switch the toggle can be moved left or right to either increase or decrease the following distance, an indication for where it is set will be shown on the trip computer display.
How does the lane assist work?
The lane assist uses a forward facing camera to detect the white lines of the road at speeds in excess of 40mph. There are two levels of assistance: lane assist, and active lane guidance.
Lane assist will turn the car back into the lane if it starts to depart, whilst active lane guidance will attempt to keep the car in the centre of the lane.
The system will disengage if the car detects the steering wheel isn’t being held, it will also disengage if the indicator is used to allow for smooth lane changes.
If there is an emergency and evasive action needs to be taken, the system will provide slight resistance, but will still allow the driver to swerve out of the lane without putting the indicator on first.
What is 4x4 and how does it work?
ŠKODA uses the haldex system to distribute power throughout the four wheels of the car. The system will direct most of the power to the front wheels during normal conditions. However, should the wheels start to slip, the power is distributed amongst the remaining wheels. This allows for maximum traction and grip.
