FAQ
If you’ve got questions, we’ve got the answers. Please select from the options below as to whether your enquiry is sales or service based. We’re confident that with the knowledge of our service team, combined with our advanced technology, we’ll be able to answer any query that you may have. If this isn’t the case, we know someone who will be able to help! If you would prefer to speak to one of our brand accredited service team, please send your query to us.
What do I do if the tyre pressure light comes on?
The warning light will illuminate when the pressure in the tyre varies from the pre-set value. As it is an amber light, you should check your tyres at the soonest opportunity. A change in temperature can cause the air pressure to increase and trigger the warning light. A manual adjustment of pressure, for example changing to a ‘fully loaded’ setting can also cause the light to come on. If you change your tyre pressure, you should refer to the owner’s manual and re-set the tyre pressure system.
How do I reset the tyre pressure monitoring system?
Please refer to the operating manual – as a general guide, you should check the tyres ensuring there is no damage or foreign objects puncturing the carcass. Using an airline, reset the tyre pressure to the desired setting. Once the pressures are set and you are satisfied there are no punctures, you can press the reset button. Refer to the owner’s manual for the location, but it is usually located in the glove box or accessed through the media unit.
What type of oil does my car use?
The Vindis Group work closely with Shell to develop engine oil to maximise the performance of your car whilst also reducing fuel consumption. We recommend using Shell Helix Ultra Professional 0W-30 when you top up your vehicle. To find out the exact grade specification your vehicle needs, you should refer to the manual or contact your local Vindis Group dealership here.
Do you offer a collection and delivery service?
We offer a collection and delivery service as a form of alternative transport when we are servicing your vehicle. Loan car and lifts to the local area are also available.
Why do I not have a service book in my car?
Some of the brands within the Vindis Group have a digital service schedule which is stored in a secure online database. Digital servicing allows the brand to record and protect the service history of your vehicle as well as adding reassurance when it comes to buying or selling your vehicle by providing a full service history of the vehicle that is accessible from any brand dealership. You will still be issued with a printed service report for your reference when your vehicle has service or maintenance work carried out.
What is AdBlue and how do I top it up?
AdBlue is an additive that is injected into a specially modified part of the vehicle’s exhaust. A chemical reaction is caused which removes the polluting oxides of nitrogen (NOx), converting them into harmless oxygen and nitrogen in a process known as Selective Catalytic Reduction (SCR). Only diesel engines require AdBlue. Please see the video below for assistance on how to top up your AdBlue, or alternatively contact your local Vindis dealership here.
What should my tyre pressures be?
The recommended pressure in your tyre will differ depending on the load weight of the vehicle; these PSI/BAR pressure measurements can normally be found on the side of the driver’s door or in the owner’s manual. Should you not be able to find them in either of the above places, please contact your local Vindis dealership and a member of our service team will be able to assist you.
How long does a service take?
Service timings differ depending on what service your vehicle is due. The time we require your vehicle can range anywhere between 1.5 hours, 3 hours, or all day, depending on the work that needs to be carried out. Please contact a member of our service team for more specific timings on the work that you require.
When is my service due and what are the different types?
Service intervals vary depending on your vehicle and the style in which you drive it. Generically, there are two service schedules; fixed and variable servicing. Fixed servicing requires your vehicle to be serviced every 10,000 miles or 12 months, whichever occurs first. A vehicle set to variable servicing is equipped with oil quality sensors that measure oil quality and alert you when the vehicle requires to be serviced. This can be a maximum of 19,000 miles or two years.
How do I check my oil?
The oil reservoir is located under the bonnet of your vehicle. You can check the level of your oil using the dipstick and a lint-free cloth. Please click the following link for a demonstration on how to check your oil level.
How do I change my wheel?
When it comes to changing a wheel, there are a few safety precautions you must take before attempting to change it. Please see the video below for a full demonstration of how to do so. Alternatively, if you do not feel comfortable changing your own wheel, please contact your roadside assistance provider as soon as possible.
How do I connect my phone?
From the on-board computer system select phone, this will then display a message stating either to search for the car from your phone, or allow you to search for the phone from the car.
On your phone go into settings, switch on Bluetooth and go into the Bluetooth settings (if applicable select make phone discoverable, however some phones go to this state by default when in the Bluetooth settings).
On the infotainment system select search and then results, one of the devices listed should be your phone, select this.
You will be asked to confirm a code that appears on the phone screen and the radio.
If you have an iPhone the pairing is now complete, your phone will automatically connect each time you get in the car, the phonebook will sync up automatically and you will be able to make and receive calls.
If you have an Android or Windows phone you will have to confirm on the phone that the car can access the phonebook and your SMS messages (this varies from device to device). I recommend also ticking the “do not ask again” when this question is asked.
How to use/update the Sat Nav?
Your Volkswagen navigation system can be updated by following a few simple steps outlined in the video below.
How does the climate control work?
Volkswagens 2-Zone Climate Control allows you to set separate temperatures for the driver and front passenger areas of your car. The size of the car’s interior and arrangement of the air vents dictates the maximum possible temperature difference. The temperature can be adjusted by turning the dials on the central console. For further information regarding climate control, please refer to the Owner’s Manual supplied with your vehicle.
How do I change the clock?
The time and date can be adjusted using the on-board computer. Select menu, then car, set date/time.
How does the adaptive cruise control work?
Adaptive cruise control is an automatic distance control; working within system limits it uses a radar sensor to detect vehicles ahead and maintain this distance by automatically braking and accelerating. There are different distance levels and driving modes that can be selected individually by using the controls on the steering wheel.
How does lane assist work?
Lane assist makes motorway driving safer by helping to prevent accidents when you want to change lanes. The system monitors the areas to the left and right of the car and up to 50 metres behind it, warning you of potentially hazardous situations by means of flashing warning lights in the exterior mirrors.
How and what does 4motion do?
4motion is a permanent four-wheel drive system, offering great grip on the roughest roads and in the worst weather. It constantly monitors driving conditions and reacts to the slightest wheel slip, delivering extra traction to the wheels with the most grip.
Can I change the date of my finance direct debit?
Yes, you can change the payment date of your finance agreement*. Depending on the terms of your agreement, you can amend your monthly payment date to be up to 21 days before, or after the original date. You can only amend the date once per annum and you are required to give 14 days notice before your next payment is due.
*Excludes Contract Hire and Finance Lease agreements.
Why have I not got a spare wheel?
Manufacturers tend not to supply new vehicles with spare wheels anymore due to trying to reduce CO2 emissions and save weight and space in your vehicle. However, spare wheels can be purchased from your local Volkswagen Retailer parts department for certain vehicles/models.
How can I pay for my car?
There are several options available to you when purchasing a vehicle. We advise that you speak with a brand accredited Sales Executive/Business Manager at your local Volkswagen Retailer. The options that may be available to you would be cash (cleared funds are required before taking delivery of your vehicle); finance; bank loan; car loan.
Is my vehicle compatible with live streaming?
If your car has Bluetooth audio then yes, your vehicle is compatible with live streaming. Please refer to the initial specification/manual for your car for specific listings.
How does the electric handbrake work?
Providing your seatbelt is fastened, the electric handbrake will automatically release when you prepare to drive away. When stationary, pull up the lever to secure the vehicle and prevent from rolling away. If your vehicle has an automatic gearbox, the gearstick needs to be in position ‘P’.
