If you’ve got questions, we’ve got the answers. Please select from the options below as to whether your enquiry is sales or service based. We’re confident that with the knowledge of our service team, combined with our advanced technology, we’ll be able to answer any query that you may have. If this isn’t the case, we know someone who will be able to help! If you would prefer to speak to one of our brand accredited service team, please send your query to us.
All new Commercial Vehicles, Caravelles and Californias receive 3 years, unlimited mileage, Volkswagen Roadside within the UK and Europe. For more information please read your Volkswagen Roadside Assistance handbook or visit Volkswagen’s website and view their Volkswagen Roadside Assistance page
Please contact your local Vindis Van Centre to discuss our competitive rates and options available to you.
The vehicle will indicate to you when it is due its service; this is normally around 19,000 miles. For specific models, please refer to your service schedule for service interval times.
Please contact your local Vindis Van Centre for further information about Service and Maintenance packages. Prices of these will vary depending on the requirements of the vehicle, and what you wish to have covered on the vehicle.
Volkswagen Roadside Assistance comes with any new vehicle for the first three years. At the third year, if you want to renew your Roadside Assistance, please contact 0500 275577. If you haven’t owned your Volkswagen Commercial Vehicle from new, you can purchase Volkswagen Roadside Assistance for vehicles up to ten years old from the date of registration. For further information, please refer to the Volkswagen Roadside Assistance Handbook.
Most of our vehicles, including the Transporter Kombi and Amarok (excluding the lowest specification of Amarok) are currently classed as commercial vehicles. For more information on specific models, please contact your local Vindis Van Centre.
The MPG is model dependent so would vary depending on the specification of your vehicle. Referral to the brochure will give more accurate information.
In our SWB Panel Vans, you currently can’t fit an 8x4 sheet in it.
None of the new Volkswagen Commercial Vehicles that are currently available to order are affected. Previously, only 1.6TDI Caddy vans and model year 2012 163PS Amarok vehicles were affected. Recalls to the affected vehicles are now in place to rectify these issues.
We offer competitive finance packages on both new and used vehicles, which can be discussed with our Business Managers in order to suit your financial needs.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
For this reason, and in response to the Coronavirus (COVID-19) pandemic, as of 6.00pm 23/03/2020 we made the decision to temporarily close all Vindis showrooms to members of the public. Whist we know this may cause some disappointment, our priority is to protect the well-being of our employees and customers in line with the latest Government guidance. For customers due to take delivery of your new vehicle we will be in contact and will aim to complete your transaction in a safe and compliant manner.
For those customers that are booked in for Aftersales care, all bookings other than those for Key Workers (as identified by the Government’s latest listings), urgent MOT’s and breakdowns are in the process of being cancelled; and each existing booking will have been confirmed with our team in advance of your visit to site. For other routine service and maintenance items, we will be in touch to re-arrange your booking for as soon as we re-open.
In order to facilitate the above, we have opened selected workshops to conduct this work, and all other dealerships are completely closed:
Huntingdon Volkswagen remains open and will conduct service work for Peterborough Audi, Huntingdon Audi and Huntingdon Van Centre Vindis Cambridge Service Centre remains open and will also conduct service work for Cambridge Volkswagen, SKODA Cambridge, SKODA Bury St. Edmunds, Fakenham Volkswagen and Cambridge Audi Bedford Audi remains open and will also conduct work for Bedford Volkswagen and Milton Keynes SEAT Northampton Van Centre remains open and will conduct work also for Northampton Audi and Milton Keynes SEAT
In order to protect both you and our staff, upon arrival, please follow the instructions on the door in order to gain access. Additionally, it is vital that we ask that you do not attend any of our sites without having had a clear and specific communication that you qualify under one of the above guidelines, and we thank you in advance for complying with this difficult and possibly disruptive decision. Please also note that we have amended our service opening hours during this period to 08:30 – 17:30 Monday to Friday and closed during weekends.
Finally, although our showrooms are closed, should you wish to contact us we would be delighted to help you remotely in anyway possible; the best methods in which to contact us is either via email or through the live chat function found on our main Vindis Group website.
Please stay safe through this unprecedented period and we know that by working together, we will come through this stronger.