FAQ
If you’ve got questions, we’ve got the answers. Please select from the options below as to whether your enquiry is sales or service based. We’re confident that with the knowledge of our service team, combined with our advanced technology, we’ll be able to answer any query that you may have. If this isn’t the case, we know someone who will be able to help! If you would prefer to speak to one of our brand accredited service team, please send your query to us.
What breakdown cover is available on my vehicle?
All new Commercial Vehicles, Caravelles and Californias receive 3 years, unlimited mileage, Volkswagen Roadside within the UK and Europe. For more information please read your Volkswagen Roadside Assistance handbook or visit Volkswagen’s website and view their Volkswagen Roadside Assistance page
Where can I hire a Volkswagen Commercial Vehicle?
Please contact your local Vindis Van Centre to discuss our competitive rates and options available to you.
When must I service my Volkswagen Commercial Vehicle?
The vehicle will indicate to you when it is due its service; this is normally around 19,000 miles. For specific models, please refer to your service schedule for service interval times.
Where can I find out about Service and Maintenance packages?
Please contact your local Vindis Van Centre for further information about Service and Maintenance packages. Prices of these will vary depending on the requirements of the vehicle, and what you wish to have covered on the vehicle.
Can I extend my Volkswagen Roadside Assistance cover?
Volkswagen Roadside Assistance comes with any new vehicle for the first three years. At the third year, if you want to renew your Roadside Assistance, please contact 0500 275577. If you haven’t owned your Volkswagen Commercial Vehicle from new, you can purchase Volkswagen Roadside Assistance for vehicles up to ten years old from the date of registration. For further information, please refer to the Volkswagen Roadside Assistance Handbook.
Is a vehicle classed as a commercial vehicle so I can claim the VAT back?
Most of our vehicles, including the Transporter Kombi and Amarok (excluding the lowest specification of Amarok) are currently classed as commercial vehicles. For more information on specific models, please contact your local Vindis Van Centre.
What is the MPG?
The MPG is model dependent so would vary depending on the specification of your vehicle. Referral to the brochure will give more accurate information.
Can you fit an 8x4 sheet in all commercial vehicles?
In our SWB Panel Vans, you currently can’t fit an 8x4 sheet in it.
Has this vehicle been affected by the recent emissions situation?
None of the new Volkswagen Commercial Vehicles that are currently available to order are affected. Previously, only 1.6TDI Caddy vans and model year 2012 163PS Amarok vehicles were affected. Recalls to the affected vehicles are now in place to rectify these issues.
What finance options are available to me?
We offer competitive finance packages on both new and used vehicles, which can be discussed with our Business Managers in order to suit your financial needs.
