COVID-19 FAQ's

06.04.2020

As part of our commitment to cherishing customers, it is paramount to us that you feel supported and informed during this unprecedented time. For this reason, we have been monitoring all sales and aftersales queries closely, and have used them to form the following list of frequently asked questions that we hope you will find useful:


My MOT is due, can I still get this done?

The Government have requested that as many vehicles as possible remain off the roads apart from essential use and in order to assist, they have issued a 6-month extension for MOT’s. However, we do appreciate that a small minority of our customers will want their MOT completed for peace of mind. Therefore, please contact our team to find out how we can accommodate your request. All of our contact details can be found here.


My vehicle is due a routine service or maintenance, what should I do?

In order to minimise travel for our employees, and comply with Government guidelines, we can only facilitate routine service or maintenance for Key Workers during this time. For these enquiries please visit our Online Service Bookings page here. For all other routine service and maintenance, we are taking bookings from 1st July currently.


I have a service appointment booked in the coming weeks; will this still go ahead?

For those customers that are booked in for aftersales care, all bookings other than urgent MOT’s, breakdowns and those for Key Workers (as identified by the Government’s latest listings), are in the process of being cancelled.


Will your opening hours change during this time?

Whilst our sales showrooms are temporarily closed in order to protect the well-being of our employees and customers, our service departments are operating multi-franchised workshops between the hours of 8.30am to 5.30pm Monday to Friday, closed at weekends and bank holidays.


I am a Key Worker, are you offering any alternative transport whilst my vehicle is with you?

Our courtesy cars are available for emergencies and will be provided for Key Workers as we support the need to keep these customers mobile.


If I miss my scheduled service, does this invalidate my warranty?

A late service does not automatically invalidate your car’s warranty, but we would recommend getting this carried out when the Government lockdown has been lifted. We are currently taking bookings from 1st July, and can arrange this via telephone or live chat.


I have broken down, can you help?

Yes, once your vehicle has been recovered to our site, we will do our best to get you back on the road as soon as possible.


Will my vehicle still receive a complimentary wash and vac should I need to take it in?

Customers have been unanimous in their decision to not have a complimentary wash and vac at this present unprecedented time. Given this, we have suspended all vehicle cleaning and can assure you that all areas touched will be sanitised, and that our staff will be wearing gloves and have in place a protective barrier whilst your vehicle is within our care.


I’m considering purchasing a vehicle, are you still taking orders?

Although our showrooms are closed in line with government guidelines, we would be delighted to help you with your enquiry and have a remote team in place ready to assist you. You can contact them regarding the potential purchase of a vehicle, via live chat, or by emailing sales@vindisgroup.com, our team would love to hear from you.


I have a vehicle on finance, can I get help with my payments or take a payment holiday?

We appreciate these may be worrying times and that you may need help with your finances at the moment. Please click here for advice on any VWFS finance related queries.


I have a vehicle on order, will my delivery be delayed?

Due to the closure of our sales departments, any planned deliveries and handovers during this period may unfortunately be delayed until we re-open. We will be in contact and will aim to complete your transaction as soon as possible in a safe and compliant manner.


As always, should you have any other questions, or wish to contact us we would be delighted to help you remotely in any way we can. Please stay safe through this difficult time, and we look forward to seeing you again soon.