As part of our commitment to cherishing customers, it is paramount to us that you feel supported and informed during this unprecedented time. For this reason, we have been monitoring all sales and aftersales queries closely, and have used them to form the following list of frequently asked questions that we hope you will find useful:
The Government have requested that as many vehicles as possible remain off the roads apart from essential use and in order to assist, they have issued a 6-month extension for MOT’s. However, we do appreciate that a small minority of our customers will want their MOT completed for peace of mind. Therefore, please contact our team to find out how we can accommodate your request. All of our contact details can be found here.
In order to minimise travel for our employees, and comply with Government guidelines, we can only facilitate routine service or maintenance for Key Workers during this time. For these enquiries please visit our Online Service Bookings page here. For all other routine service and maintenance, we are taking bookings from 1st July currently.
For those customers that are booked in for aftersales care, all bookings other than urgent MOT’s, breakdowns and those for Key Workers (as identified by the Government’s latest listings), are in the process of being cancelled.
Whilst our sales showrooms are temporarily closed in order to protect the well-being of our employees and customers, our service departments are operating multi-franchised workshops between the hours of 8.30am to 5.30pm Monday to Friday, closed at weekends and bank holidays.
Our courtesy cars are available for emergencies and will be provided for Key Workers as we support the need to keep these customers mobile.
A late service does not automatically invalidate your car’s warranty, but we would recommend getting this carried out when the Government lockdown has been lifted. We are currently taking bookings from 1st July, and can arrange this via telephone or live chat.
Yes, once your vehicle has been recovered to our site, we will do our best to get you back on the road as soon as possible.
Customers have been unanimous in their decision to not have a complimentary wash and vac at this present unprecedented time. Given this, we have suspended all vehicle cleaning and can assure you that all areas touched will be sanitised, and that our staff will be wearing gloves and have in place a protective barrier whilst your vehicle is within our care.
Although our showrooms are closed in line with government guidelines, we would be delighted to help you with your enquiry and have a remote team in place ready to assist you. You can contact them regarding the potential purchase of a vehicle, via live chat, or by emailing firstname.lastname@example.org, our team would love to hear from you.
We appreciate these may be worrying times and that you may need help with your finances at the moment. Please click here for advice on any VWFS finance related queries.
Due to the closure of our sales departments, any planned deliveries and handovers during this period may unfortunately be delayed until we re-open. We will be in contact and will aim to complete your transaction as soon as possible in a safe and compliant manner.
As always, should you have any other questions, or wish to contact us we would be delighted to help you remotely in any way we can. Please stay safe through this difficult time, and we look forward to seeing you again soon.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.