This Policy explains when and why we collect personal information about people who contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Vindis is a family owned business and we are committed to protecting and respecting your privacy. We are the data controller (contact details below). This means we decide how your personal data is processed and for what purposes.
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in, or likely to come into, the data controller’s possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR).
When purchasing a new car, we are also required to collect your date of birth, a requirement of the DVLA.
If you opt to use our funding facilities we will also collect additional information on behalf of the Finance Company. This information is sent electronically by us and is not retained once the application is submitted.
We comply with our obligations under the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
The uses of your data detailed along with the basis for each one.
Legal basis for processing
|What we use your personal information for
||Processing is necessary for us to fulfil either a verbal or written contract for the supply of goods or services.
||We will only use your data for this purpose with your explicit consent.
||Processing is necessary for compliance with a legal obligation.
||Processing is necessary for us to carry out our duty of care and to ensure all customers receive a level of service in line with your, our and the manufacturers expectations.
Your personal data will be treated as strictly confidential and will only be shared with the following companies in order to carry out our duty of care and, in any event, only if it’s part of the service we are providing for you. We do not provide your data to any other company or sell it to Third Parties.
We will only share your data with other third-party companies if:
In addition, there may be legal requirement to release information such as for the prevention, investigation, detection or prosecution of criminal and Road Traffic offences amongst others, plus Civil enforcement or Parking Toll, Bus Lane or other infringements.
We only keep data for as long as there is a legal requirement, needed, consented or for the purpose it was given.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -
To exercise all relevant rights and/or queries, or to make a complaint, please email firstname.lastname@example.org
You also have the right to complain to the Information Commissioner’s Office. To report a concern visit: https://ico.org.uk/concerns/ or you can call their helpline on 0303 123 1113.
By using our websites (on desktop, tablet or mobile device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.
Vindis Group reserves the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Any continued use of our website is taken that a user agrees to such changes.
Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.
There are different types of cookies and those ones on the Vindis Group website are listed and described below:
These are set by the Vindis Group website. Only the Vindis Group website can read them. In addition, we do have an external company that we use to analyse our website, the analytical data to help us to improve the website structure, navigation and contact. Each separate company will set their own cookie to do this.
Vindis Group stores a session record against an individual user via the following formats:
These are stored while you’re browsing. They get deleted from your device when you close your web browser (for example, Internet Explorer, Chrome, Safari, etc.)
These are set by someone other than the owner of the website you’re visiting. The Vindis Group website contains content from other sites, e.g. YouTube, which may set their own cookies. Also, if you share a link to a vindisgroup.com page, the service you share it on (e.g. Facebook) may set a cookie on your browser.
The Vindis Group has no control over third party cookies. Where a cookie is a third party cookie, visit the providers’ website for more information.
A list of third party cookies used on the Vindis Group website arte listed below:
What is it used for?
Used in Google Analytics/Tag Manager to monitor user activity.
Used in Google Analytics/Tag Manager to monitor user activity.
Is used and is required in the Social Hub section of the website for tweet button.
Required for the use of the Like/Share Facebook buttons in the Social Hub section of the website.
Required for like/share button against social hub
Judge Service is an independent website that we use to review vehicle sales and the results of these populate a star rating and user generated content for our website, e.g. customer reviews. Judge Service stores cookies, one when loading the dealership page and another when clicking for the reviews model.
Any page on the Vindis Group website with a video on it from YouTube will have a third party cookie.
Also, some sites use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and target advertising at people. They usually take the form of a small, transparent image, which is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were.
You can block or restrict cookies set by any website, including Vindis Group and any subsidiary website, by using the browser settings on each browser you use, on each device you use to access the Internet.
Please be aware that some services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser.
For independent advice on Cookies please visit the ICO website: https://ico.org.uk/for-the-public/online/cookies/
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
The last two weeks have clearly been a difficult journey for everyone, and so we just wanted to let you know that when you need us, we are here for you.
Service and Maintenance
We are taking our commitment to the governments “stay home” strategy very seriously, but we are also balancing that with the fact that many of our loyal customers are key workers who may need us at any point to keep them mobile. It is for that reason, that we continue to run a number of multi-branded Service and Maintenance Hubs across the Vindis Group, providing safety and reassurance, as well as technical expertise to anyone who’s vehicle may suffer an issue. You can rest assured that if your vehicle visits our workshop our Covid-19 processes and standards remain in place; including arms-length vehicle handover, protection barriers inside every vehicle, and a sterilisation process conducted after our work is completed.
Sales & General Enquiries
For those of you who might want or need to talk to us about a new or used vehicle purchase, although our showrooms are physically closed, we are digitally open and have a team of people on hand eager to assist you however required. Whether that may be to talk you through your options at the end of your finance agreement, to aid you with finding your next car, or even just to run through some of the features and benefits of your current car, including the various Volkswagen Group Apps to make your car more connected then please don’t hesitate to get in touch.
Lifestyle & Information
And finally, should you just want to be kept up to date (or even be looking for a little bit of escapism), our digital channels are always online sharing content that we hope you find interesting and engaging – that includes entertainment for the kids too! From offering colouring competitions, sharing videos on how to stay safe when motoring, providing updates on new cars, and even a little insight into what makes our company different, we will be sharing all sorts over the coming weeks. So, they are definitely worth a follow and you’ll find full details below.
How to get in touch
Live chat – Our team is on hand to help with any queries you may have, whether that be regarding your current vehicle, the maintenance of your vehicle, or to discuss a new one, they’d love to hear from you.
Email – You will find a ‘message us’ button at the top right-hand side of our homepage, alternatively on each of our dealership pages. These emails are being monitored, and a member of the team will aim to get back to you as soon as possible.
Social Media – You’ll find us on many social media platforms, simply click on your preferred channel below and join in the conversations:
Most importantly, stay safe and well during this time and know that no matter what, if you need us, we are here!