This Policy explains when and why we collect personal information about people who contact us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Vindis is a family owned business and we are committed to protecting and respecting your privacy. We are the data controller (contact details below). This means we decide how your personal data is processed and for what purposes.
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in, or likely to come into, the data controller’s possession. The processing of personal data is governed by the General Data Protection Regulation (GDPR).
When purchasing a new car, we are also required to collect your date of birth, a requirement of the DVLA.
If you opt to use our funding facilities we will also collect additional information on behalf of the Finance Company. This information is sent electronically by us and is not retained once the application is submitted.
We comply with our obligations under the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
The uses of your data detailed along with the basis for each one.
Legal basis for processing
|What we use your personal information for
||Processing is necessary for us to fulfil either a verbal or written contract for the supply of goods or services.
||We will only use your data for this purpose with your explicit consent.
||Processing is necessary for compliance with a legal obligation.
||Processing is necessary for us to carry out our duty of care and to ensure all customers receive a level of service in line with your, our and the manufacturers expectations.
Your personal data will be treated as strictly confidential and will only be shared with the following companies in order to carry out our duty of care and, in any event, only if it’s part of the service we are providing for you. We do not provide your data to any other company or sell it to Third Parties.
We will only share your data with other third-party companies if:
In addition, there may be legal requirement to release information such as for the prevention, investigation, detection or prosecution of criminal and Road Traffic offences amongst others, plus Civil enforcement or Parking Toll, Bus Lane or other infringements.
We only keep data for as long as there is a legal requirement, needed, consented or for the purpose it was given.
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -
To exercise all relevant rights and/or queries, or to make a complaint, please email email@example.com
You also have the right to complain to the Information Commissioner’s Office. To report a concern visit: https://ico.org.uk/concerns/ or you can call their helpline on 0303 123 1113.
By using our websites (on desktop, tablet or mobile device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.
Vindis Group reserves the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Any continued use of our website is taken that a user agrees to such changes.
Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience.
There are different types of cookies and those ones on the Vindis Group website are listed and described below:
These are set by the Vindis Group website. Only the Vindis Group website can read them. In addition, we do have an external company that we use to analyse our website, the analytical data to help us to improve the website structure, navigation and contact. Each separate company will set their own cookie to do this.
Vindis Group stores a session record against an individual user via the following formats:
These are stored while you’re browsing. They get deleted from your device when you close your web browser (for example, Internet Explorer, Chrome, Safari, etc.)
These are set by someone other than the owner of the website you’re visiting. The Vindis Group website contains content from other sites, e.g. YouTube, which may set their own cookies. Also, if you share a link to a vindisgroup.com page, the service you share it on (e.g. Facebook) may set a cookie on your browser.
The Vindis Group has no control over third party cookies. Where a cookie is a third party cookie, visit the providers’ website for more information.
A list of third party cookies used on the Vindis Group website arte listed below:
What is it used for?
Used in Google Analytics/Tag Manager to monitor user activity.
Used in Google Analytics/Tag Manager to monitor user activity.
Is used and is required in the Social Hub section of the website for tweet button.
Required for the use of the Like/Share Facebook buttons in the Social Hub section of the website.
Required for like/share button against social hub
Judge Service is an independent website that we use to review vehicle sales and the results of these populate a star rating and user generated content for our website, e.g. customer reviews. Judge Service stores cookies, one when loading the dealership page and another when clicking for the reviews model.
Any page on the Vindis Group website with a video on it from YouTube will have a third party cookie.
Also, some sites use things like web beacons, clear GIFs, page tags and web bugs to understand how people are using them and target advertising at people. They usually take the form of a small, transparent image, which is embedded in a web page or email. They work with cookies and capture data like your IP address, when you viewed the page or email, what device you were using and where you were.
You can block or restrict cookies set by any website, including Vindis Group and any subsidiary website, by using the browser settings on each browser you use, on each device you use to access the Internet.
Please be aware that some services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser.
For independent advice on Cookies please visit the ICO website: https://ico.org.uk/for-the-public/online/cookies/
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
We are delighted that in line with Government guidance, that all Vindis Group businesses are open as of June 1st for both sales and service.
Although we are delighted to be able to welcome people to our retailers, we also want to do this responsibly and safely to protect both customers and employees including introducing social distancing and sanitisation measures throughout our showrooms. More details of this can be seen by watching this video: https://www.youtube.com/watch?v=ztZpt_34HAg&feature=youtu.be
We ask all customers to not visit one of our businesses without booking an appointment first, and we are contactable via telephone, email, video call and live chat.
Current Opening Times:
Monday – Saturday: 10:00 – 18:00
Closed on Sunday
Monday – Friday: 08:00 – 18:00
Closed on both Saturday and Sunday
We look forward to hearing from you soon.