It is important to keep a cars service work recorded and up-to-date. Especially when retaining a full Volkswagen service history can help to preserve the future resale value of a car. The new Digital Service Schedule will ensure this important record is kept as accurately and secure as possible.
The Digital Service Schedule will work alongside the traditional service book until May 2017 when the service book (or schedule as its sometimes known) will disappear from the vehicle information wallet completely. From May 2017 the service history will only be created and stored digitally in a Volkswagen central database. You will receive either a printout or a pdf copy (your choice) of the entire service record to keep with your vehicle documentation (see below for more details). Service schedule information and the vehicle data sticker (to help when ordering parts or accessories) will now be in the owners handbook.
Your printout or pdf copy of your car’s service history will have a security code. This can be verified by your local Volkswagen Retailer to check for authenticity, and provides additional security when buying or selling a used Volkswagen in the future. The record will be stored by Volkswagen for the lifetime of the vehicle. No personal information is held on this system, only the vehicle’s service history.
You’ll never need to worry about your service record being lost, damaged or altered. That’s because our digital service record can instantly be accessed by any Volkswagen Retailer in the UK, and reprinted whenever you may need it. So if for any reason you need to change your local Volkswagen retailer, it’s simple to make the switch. And as we’ll update your records digitally when you come in for a service, there won’t be any missing records when you come to sell the vehicle.
The Digital Service Schedule is applicable to all Volkswagen models produced from May 2016 onwards, including all New Tiguan models. All vehicles built before this date will continue to have the service history recorded in the traditional paper service schedule booklet only.
All vehicles that are sold by the Vindis Group are subject to an administrative / preparation fee of £90 inc VAT. For new vehicles this charge covers the cost of mechanically preparing the vehicle for delivery, the administration of new ownership documentation and final preparation for customer handover.
For used vehicles, this charge covers a full history and provenance check prior to being advertised for sale ensuring no financial risk or charge has been levied against the vehicle, that the vehicle has never been written off or stolen and final preparation for customer handover.
Vindis Group believe this level of preparation is crucial in ensuring we provide the highest level of customer satisfaction, for which the Vindis Group is renowned for.
For this reason, and in response to the Coronavirus (COVID-19) pandemic, as of 6.00pm 23/03/2020 we made the decision to temporarily close all Vindis showrooms to members of the public. Whist we know this may cause some disappointment, our priority is to protect the well-being of our employees and customers in line with the latest Government guidance. For customers due to take delivery of your new vehicle we will be in contact and will aim to complete your transaction in a safe and compliant manner.
For those customers that are booked in for Aftersales care, all bookings other than those for Key Workers (as identified by the Government’s latest listings), urgent MOT’s and breakdowns are in the process of being cancelled; and each existing booking will have been confirmed with our team in advance of your visit to site. For other routine service and maintenance items, we will be in touch to re-arrange your booking for as soon as we re-open.
In order to facilitate the above, we have opened selected workshops to conduct this work, and all other dealerships are completely closed:
Huntingdon Volkswagen remains open and will conduct service work for Peterborough Audi, Huntingdon Audi and Huntingdon Van Centre Vindis Cambridge Service Centre remains open and will also conduct service work for Cambridge Volkswagen, SKODA Cambridge, SKODA Bury St. Edmunds, Fakenham Volkswagen and Cambridge Audi Bedford Audi remains open and will also conduct work for Bedford Volkswagen and Milton Keynes SEAT Northampton Van Centre remains open and will conduct work also for Northampton Audi and Milton Keynes SEAT
In order to protect both you and our staff, upon arrival, please follow the instructions on the door in order to gain access. Additionally, it is vital that we ask that you do not attend any of our sites without having had a clear and specific communication that you qualify under one of the above guidelines, and we thank you in advance for complying with this difficult and possibly disruptive decision. Please also note that we have amended our service opening hours during this period to 08:30 – 17:30 Monday to Friday and closed during weekends.
Finally, although our showrooms are closed, should you wish to contact us we would be delighted to help you remotely in anyway possible; the best methods in which to contact us is either via email or through the live chat function found on our main Vindis Group website.
Please stay safe through this unprecedented period and we know that by working together, we will come through this stronger.