Service Promise
We understand that as a commercial customer you depend on us, that’s why we have a commitment to work with you. Our customer promise is to provide reliable vehicles, keep costs down and deliver every time. Also part of our customer promise is a promise to work with you and support your business with tailored financial solutions and dedicated service to ensure your van is on the road all the time. Every van comes with a three year warranty up to *10,000 miles and **roadside assistance.
That’s why we have developed our 10 point service promise:
1. Before we complete any work we will always produce a quote for you so you understand what is needed.
2. If extra work is required we will give you a cost estimate and won’t carry out any work until you authorise us to do so.
3. We will always provide an appointment with 5 working days.
4. We will always provide a ***courtesy vehicle, a while you wait appointment or a collection and return service.
5. If your vehicle is not usable for more than two hours, as long as its within warranty we will provide a like for like replacement.
6. We always complete an initial diagnostic within one working day if your van breaks down and is recovered
7. We only use genuine Volkswagen parts, which are specifically designed to deliver the best results from your van.
8. We give all customers a two year parts and labour warranty**
9. Any work we carry out will always be explained, whether it is for warranty or any work paid for by your fleet or company.
10. After every service we will always wash your vehicle.
Please note
* Calculated at 20% on all products
** Terms and conditions apply
*** For full details of VED (Vehicle Excise Duty) bands and other costs included in the -On the road- recommended retail price please see model variant technical specifications.
